Customer Enablement Accelerator

Course curriculum

1. Lesson 1: Overview of Customer Enablement
2. Lesson 2: Benefits of Customer Enablement
1. Lesson 1: Identifying Customer Needs and Pain Points
2. Lesson 2: Creating Customer Personas
1. Lesson 1: Defining Your Goals and Objectives
2. Lesson 2: Mapping Out the Customer Journey
1. Lesson 1: Choosing the Right Content Format and Delivery Method
2. Lesson 2: Crafting Compelling and Engaging Messaging
1. Lesson 1: Evaluating and Selecting Customer Enablement Tools
2. Lesson 2: Incorporating Technology into Your Customer Enablement Strategy
1. Lesson 1: Setting Metrics and KPIs
2. Lesson 2: Using Data to Improve Customer Enablement
1. Lesson 1: Building a Scalable Customer Enablement Program
2. Lesson 2: Overcoming Common Roadblocks to Scalability
1. Lesson 1: Developing Your Course Content and Curriculum
2. Lesson 2: Launching and Promoting Your Customer-Facing Course
1. Lesson 1: Collecting and Incorporating Feedback
2. Lesson 2: Updating and Enhancing Your Course Content
1. Lesson 1: Recap of Key Takeaways
2. Lesson 2: Next Steps for Continued Success

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